We’re sorry to hear that you are dissatisfied with the way we handled it and will take your feedback into consideration as we move forward in our work. We would like to apologize if any of our team members were unprofessional or made you feel otherwise during this process; this is not how we conduct business at this shop, and I’m sorry for the experience that you had. If there’s anything more specific that happened, please let me know so I can follow up internally. ps: Such a rude buyer!