Buyer was given the choice to inspect item but chose not to do so. Backrest was damage seller was unaware of. Shipping cost was stated to be bourne by buyer, but buyer still pushed for a discount. Seller has sold multiple articles of furniture before including couches, with no issues, so clearly dissatisfaction reflects buyer’s disposition. Couches sold before belonged to a home with pets. We are a household that supports those who love pets. Seller will vet future buyers with similar values.